FAQ

How do I place an order?

Absolutely safe! We prioritize the security of your payment information through two key measures:

  • Our payment platform is PCI-DSS (Payment Card Industry Data Security Standard) certified, meeting global security standards for processing cardholder data.

  • We use end-to-end encryption technology to fully protect your credit card details, billing address, and other payment-related information. You can trust that every transaction is 100% secure.

Is my payment information safe?

Absolutely secure! We prioritize the safety of your payment details through two key measures:

  • Our payment system holds PCI-DSS certification, complying with global security standards for handling cardholder data.

  • End-to-end encryption technology ensures full protection of your credit card information, billing address, and other payment data. Rest assured, all transactions are 100% safe.

Order Shipping & Delivery Time

The process is divided into two stages:

  • Order Processing: After your order is confirmed (usually within 12 hours of payment), we will process and ship it within 2 business days.

  • Delivery Time:

    • Domestic orders: 3–8 business days.

    • International orders: 5–22 business days (depending on destination and customs clearance).

Order Tracking

Yes, you can track your order in real time:

  • Once shipped, a tracking number will be sent to your registered email. You can also find it in your account’s "Order History" section.

  • Use the tracking number on the carrier’s website (e.g., UPS, DHL) to check real-time status and estimated delivery date.

Shipping Cost

We offer free standard shipping on all orders—no minimum purchase required.

Product Assembly

No assembly needed! All products are fully pre-assembled before shipping. Simply unbox the product—it’s ready to use within 1 minute, with no tools or additional steps required.

Return Policy

We provide a 30-day return guarantee for all products:

  • If unsatisfied with your purchase, you may request a return within 30 days of receiving the product.

  • We cover all return shipping costs.

Contact Customer Service

Reach our customer service team via email:

  • Email address: wrri2jacsl@outlook.hu

  • Tips for faster assistance: Include your order number (if applicable) and a detailed description of your issue (e.g., order problems, return requests).

  • Response time: Our team will reply within 48 business hours (Monday–Friday, excluding public holidays).